Return & Refund Policy
Effective date: October 18, 2026
We want you to love your Spirit Gems piece. If it isn't right for you, you can return it under the terms below.
Return window
You can return items within 7 days of delivery.
Item condition
Returned items must be unworn, unused, and in their original condition, in their original packaging if you have it.
How to start a return
- Within 7 days of delivery, email [email protected] or call (541) 280-4340. Include your order number and the item you want to return.
- We'll reply with the return address and instructions.
- Pack the item securely and ship it back. We suggest a trackable shipping method.
Please do not send returns without contacting us first.
Return shipping costs
You pay the return shipping unless we sent the wrong item or it arrived damaged or defective. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we refund you to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post the refund.
Damaged, defective, or wrong items
If your item arrives damaged or defective, or isn't what you ordered, contact us within 7 days of delivery and send a photo of the item and its packaging. We'll send you a replacement or a full refund, including shipping. You choose which.
Exchanges
For a different item, return the original for a refund and place a new order.
Natural stone variation
Each stone is natural and one of a kind, so color, pattern, and size vary slightly from the photos. Those normal differences are not defects.
Contact us
Spirit Gems · 63635 Johnson Rd, Bend, OR 97703
Phone: (541) 280-4340 · Email: [email protected]
