Shipping Policy

Effective date: October 18, 2026

Thank you for shopping with Spirit Gems. Every piece is handmade, and we pack each order with care.

Shipping cost

Shipping is calculated by weight and shown at checkout before you pay. We do not offer free shipping.

Where we ship

We ship within the United States only. We do not ship internationally at this time.

Handling time

Orders ship within 2 business days (Monday through Friday, not counting U.S. federal holidays) after you place them.

Carrier and tracking

We ship with USPS. When your order ships, we email you a tracking number.

Delivery time

Most orders arrive 3 to 7 business days after they ship. With handling, expect your order 5 to 9 business days after you order. Carrier delays can happen, especially around holidays and during bad weather.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away. Once a package has shipped, we can't change where it goes.

Lost or damaged packages

If tracking shows your package as delivered but you can't find it, or if your item arrives damaged, contact us within 7 days of delivery. See our Refund Policy for details.

Contact us

Spirit Gems · 63635 Johnson Rd, Bend, OR 97703 Phone: (541) 280-4340 · Email: [email protected]