Privacy Policy
Effective date: October 18, 2026
Spirit Gems ("we," "us") respects your privacy. This policy explains what information we collect at myspiritgems.com, how we use it, and the choices you have.
Information we collect
- What you give us: your name, email address, phone number, and shipping and billing addresses when you order, contact us, or sign up for updates.
- Order details: what you bought, order totals, and your order history.
- Payment information: a secure third-party payment processor handles your payment. We do not store your full card number.
- Automatic information: your device and browser type, IP address, the pages you visit, and similar data, collected through cookies and similar technologies.
How we use your information
We use your information to process and ship orders, to send order and shipping updates, to answer your questions, to handle returns, to improve our website, to prevent fraud, and, if you agree to it, to send you marketing messages.
Payment processing
A secure, PCI-compliant third-party payment processor handles payments. That processor receives your payment details directly and handles them under its own privacy policy.
Cookies
We use cookies to keep your cart working, to remember your preferences, and to understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the site, like checkout, may stop working if you do.
Email and text (SMS) marketing
We send marketing emails or texts only if you agree to receive them. You can unsubscribe from emails at any time with the link in each email. You can stop texts by replying STOP, and reply HELP for help. Message and data rates may apply. We never require you to agree to marketing in order to buy from us. Order-related messages, like shipping confirmations, may still be sent.
How we share information
We do not sell or rent your personal information. We share it only with service providers who help us run the store, such as payment processors, shipping carriers, and website and email providers. We also share it when the law requires it.
Data security and retention
We use reasonable safeguards to protect your information. We keep it only as long as we need it for the purposes above or as the law requires.
Your choices
You can ask us to access, correct, or delete your personal information by contacting us. We'll respond within a reasonable time.
Children
Our site is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version here with a new effective date.
Contact us
Spirit Gems · 63635 Johnson Rd, Bend, OR 97703
Phone: (541) 280-4340 · Email: [email protected]
